POLICY
Warranty & Claims
Our warranty covers manufacturer defects
within one year of invoice date. This Warranty only apply to normal use and does not apply to any
condition or damage which is not a Defect, including any condition or damage
resulting from neglect, misuse or abuse, accident, unreasonable or
unintended strain or use, or any condition resulting from incorrect or
inadequate maintenance, cleaning or care, or any damage to or failure of the
finish resulting from alcohol, water or cleaning substance or liquid damage,
exposure to sunlight, household humidity, or incorrect application of
chemical treatment or any protective coating applied by the retailer or the
consumer.
To report any damages, all customers must submit clear photos of the item
(full picture of item & close-up of damage), along with P.O.# and
description of the problem to: service@bellinimodernliving.com. All reports are
subject to investigation. All damage claims are to be made within 3-4 days
of receiving the item. All merchandise is carefully inspected and packed in
prior to leaving our warehouse. It is the dealer's responsibility to inspect
the merchandise at the time of arrival. All replacement is FOB Toronto, shipping, duties, etc is excluded. Shipping damages must be claimed
directly with the shipping company.
Orders & Cancellation
All orders, cancellations, and address
changes are to be sent via email to info@bellinimodernliving.com or via fax to
905-771-9310. We do not accept anything verbally. Cancellations cannot be
made after the order has been shipped out and will be invoiced for the full
amount. If you're ordering from the United States, orders can only be
processed with a Tax ID or an IRS number, so please ensure that it is
included with any correspondence. Please contact our customer service
department if you have any questions about availability and delivery times.
We try our best to maintain inventory levels, but if some of your selections
are not available, please call us to suggest alternatives. Upon receipt of
order, we will send order confirmations. It is the customer’s responsibility
to verify the order and inform us immediately if there are discrepancies.
Notifications are also sent to customers upon shipping of order.
Order Requirements
There are no minimum order requirements for shipment of most items. All
dining chairs are packed in cases of two and cannot be broken. Please
contact our customer service department for further details. Please note
that we are a trade only company supplying retailers and designers.
Returns & Exchanges
We do not accept any returns. Exchanges are only accepted for the same item
and upon approval. Exchanges must be in original packaging and condition and
made within 3-4 days of receiving the item. All items are subject to
inspection before approval.
Payment
All orders are to be prepaid in advance of being shipped unless terms have
been established. Terms are never given on an opening order and are only
granted after several orders and thorough credit checks.
Click Here to download Application Form
We accept Visa, MasterCard and company cheques. If you're coming to pick up your order
personally we also accept cash.
Click Here to download Payment Authorization Form
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